Workforce Management Senior Specialist (Remote)

Job Summary:

​​As part of the Payroll and Workforce Management transformation program, a new Workforce Management system will be implemented to modernize and streamline our processes. Remote working options are available, 10-15% travel across Europe will be required.

System Management and Maintenance: 

• Day to day system management including providing support to business to ensure system compliance 

• Managing and responding to customer inquiries ensuring a high level of satisfaction and support 

• Configure and maintain the Workforce Management System to align with organizational processes, policies, and compliance requirements 

• Collaborate with internal stakeholders to define business requirements and translate them into actionable items from the systems perspective 

• Regularly update system parameters, ensuring accuracy and relevance of workforce data 

• Troubleshoot and resolve system issues promptly to minimize downtime with escalation to higher level support when necessary 

• Conduct regular system audits to ensure compliance with system rules & configuration 

• Ensure that processes are accurately documented and described 

Data Management and Reporting: 

• Oversee the integrity and accuracy of data within the system 

• Generate and analyze reports to provide insights into workforce trends, enabling informed decision-making 

• Develop and implement data quality controls to enhance the reliability of HR analytics 

User Training and Support: 

• Provide ongoing training for end-users to ensure proficient utilization of the Workforce Management System 

• Provide ongoing support to end-users, addressing queries and resolving system-related issues 

• Collaborate with HR Systems, IT, and the Vendor for advanced technical problem resolution 

System Enhancements and Upgrades: 

• Collaborate with HR Systems, IT and impacted stakeholders to implement system upgrades or enhancements  

• Participate in the evaluation and integration of new features to improve system efficiency 

• Stay abreast of industry trends and best practices to suggest and implement continuous improvements 

Education & special trainings: 

• ​​​​​Degree in Human Resources, Information Technology, or a related field preferred 

• 3+ years experience in HRIS preferably within the EMEA region

• ​Proficient in relevant software and tools related to workforce management and HRIS preferred 

• ​Fluency in English, both written & spoken is required.  

• ​Proficiency in a second European language (German, French, Polish) is preferred​​​​ 

Qualifications & experience: 

• ​​Proven experience in administering HRIS, preferably within the EMEA region 

• ​Very good knowledge of HR process flows, automation, and simplification potential 

• ​Strong attention to detail paired with the ability to work well independently and under pressure 

• ​Experience in creating reports, assessing, manipulating and presenting data in various formats  

• ​Excellent analytical and problem-solving skills 

• ​Experience working cross-functionally with different stakeholders with a high responsiveness to business needs 

• ​Ability to prioritize multiple simultaneous deliverables and work in a fast-paced demanding environment 

​​