Technical Training Manager (Hybrid)

As a Technical Support Training Manager at Stryker, you will design a training program that enables our technical teams to be kept effectively and efficiently educated on updates in our products. In this role, you will lead our instructional design team in developing and curating quality online and virtual instructor led training content.

What you will do:

• Develop a training framework and curriculum.
• Create a comprehensive training framework and curricula for onboarding, upskilling and certification programs for our customer support employees.
• Collaborate with cross-functional teams.
• Gather information and needs for creating effective training materials for customer support processes, methods and technical product training.
• Assess learner performance: Implement assessment methods to measure learner performance.
• Determine if certification or compliance thresholds are achieved.
• Regularly evaluate the effectiveness of training programs and make necessary adjustments to improve learner outcomes.

What you need:

Required:

• Bachelor’s Degree in a technical discipline
• 6+ years relevant experience required
• Previous direct people management experience required

Preferred:

• Experience in customer focused support role preferred
• Experience writing product support documentation preferred
• Experience developing learning & skills development programs preferred
• Demonstratable knowledge of building certification frameworks
• Experience using training authoring tools such as Litmos
• Knowledge Management or Knowledge Centered Support experience a plus

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