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Warsaw, 01-624, PL
Job details
Work flexiblity: Onsite
Req ID: R533992
Employee type: Full Time
Job category: Customer Services
Travel:
Relocation: No
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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
What You Will Do:
- Coordinate Service Activities: Support the technical team in organizing and executing Stryker-owned day-to-day service tasks and events.
- Customer Communication: Serve as the primary point of contact for customers, suppliers, and other Stryker departments, ensuring smooth communication and resolution of inquiries.
- Service Records Management: Maintain accurate records of the install base, service calls, and updates in the Stryker Service ERP system.
- Commercial Preparation: Prepare and manage commercial offers for service parts, contracts, and warranty extensions, especially in the context of local tenders.
- Complaints and Field Actions: Handle customer complaints and plan field actions effectively to maintain customer satisfaction.
- Administrative Oversight: Organize, coordinate, document, and archive service activities, install base data, and financial files while serving as a liaison with other departments.
- Equipment and Parts Logistics: Ensure timely updates on spare parts, manage backup equipment, and facilitate the packaging and shipping of repaired products as per local regulations.
- Contract and Order Management: Manage technical service contracts, service orders, and ensure timely invoicing, order processing, and updates to customer databases.
What You Need:
- Educational Background: High school diploma or equivalent experience.
- Language Proficiency: Fluent in English and the local language.
- Experience: Up to 5 years of experience in a Technical Service Coordinator or Customer Service role.
- Technical Skills: Proficiency in ERP systems, Microsoft Office suite (including Power BI, Excel, Word, and PowerPoint).
- Detail-Oriented: Demonstrated attention to detail in documentation, reporting, and communication.
- Team Player: Proven ability to work collaboratively across functions and within cross-functional teams.
- Interpersonal Skills: Strong written and oral communication abilities to effectively interact with stakeholders.
- Problem-Solving and Time Management: Ability to manage time, projects, stress, and conflict in a complex, matrixed environment.