- Virtual Address, Toronto, ON, M5G 1X5, CA
- Remote-CA
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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits
Job description
As a Field Service Representative in the Instruments, Communications and Endoscopy business, you will play a vital role in surpassing our customer expectations by providing our customers with the best equipment and service. You will help solve complex problems while maintaining strong relationships with our customers and sales representatives. This role covers the territory in Greater Toronto Area.
What you will do
- Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction.
- Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations.
- Communicate opportunities to fulfill additional customer needs with the appropriate Stryker personnel for follow up.
- Provide post-sale in-servicing on equipment operation and maintenance.
- Perform warranty, upgrades, field actions, preventative maintenance, installations and deliveries.
- Complete all required administrative tasks including necessary paperwork and track product support solutions.
- Maintain an accurate inventory of Stryker equipment, service parts, tools.
What you need
Required:
- Post-Secondary Diploma required
- Demonstrated time management skills, ability to manage multiple functions and adhere to deadlines
- Outstanding driving record
- Eligibility to work in healthcare environment and to travel to USA
Preferred:
- University Degree Preferred
- Related technical experience in field
- Background from a Technical School in Mechanical, Electronics or Electrical Background
- Lean Six Sigma experience an asset
- Bilingual (French and English) an asset
Canada Pay Range:
- Canada: $69,000 - $92,000 CAD Annual
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Click here to learn more about: US Stryker employee benefits Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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