Customer Support Representative (Onsite)

About Stryker

Stryker is a global leader in medical technology, driven by a mission to make healthcare better. We design and deliver innovative solutions that improve patient outcomes across the world—and we back our people with the tools, trust, and support to thrive.

Why this role

Are you ready to take your customer service skills into a more meaningful industry? This is a hands-on support role where you’ll work behind the scenes to keep our demo and field service operations running smoothly. You’ll collaborate with our sales, service, and engineering teams to coordinate repairs, manage demo bookings, and help solve complex challenges that directly impact patient care.

This role is ideal for someone with strong customer-facing experience who knows how to manage competing priorities and tricky conversations—whether you’ve gained that from healthcare, trades, hospitality, logistics, retail, or beyond.

What you’ll do

• Be the go-to person for demo and service support across Australia and New Zealand

• Respond to enquiries from hospital staff, sales reps, and engineers via phone and email

• Coordinate demo kit deliveries, service bookings, repairs, and part orders

• Manage scheduling and job prioritisation for our field and treatment service teams

• Track inventory and ensure equipment is clean, functional, and available

• Troubleshoot issues and communicate clearly—even when things get tough

• Maintain accurate records and help improve internal systems and workflows

Who you are – Required

• 2+ years in a customer-facing or stakeholder-facing role

• Experienced managing difficult conversations or high-pressure situations

• Strong written and verbal communication skills

• Highly organised, detail-focused, and able to juggle multiple priorities

• Full working rights in Australia and availability for full-time onsite work

Preferred

• Experience in medical devices, service coordination, engineering, or logistics

• A degree in biomedical engineering, science, healthcare, or a related field

• Background supporting field-based or technical teams

Why join Stryker

• Career development and internal mobility pathways

• Health, wellness, and insurance benefits from day one

• Paid parental leave, volunteer days, and generous leave options

• Onsite gym and a high-performing, supportive culture

Apply now

We hire for talent—not just industry experience. If you’re driven, people-focused, and ready to make a difference, apply today.