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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
We’re Hiring: Team Lead – Technical Customer Support, St Leonards, NSW
Are you a natural leader with a passion for customer service? Join Stryker as a Team Lead for our Technical Customer Support team, where you’ll lead, develop, and engage a high-performing team dedicated to delivering exceptional service to our customers.
What You’ll Do:
- Lead, develop, and support the Customer Support team, driving alignment with service metrics.
- Oversee daily operations, including rostering, task coverage, and service delivery.
- Build team capability and ensure a positive, engaging work environment through hands-on leadership.
- Collaborate with stakeholders to improve processes and service outcomes.
- Be a key point of contact for post-sales support, service inquiries, and demo requests.
What We’re Looking For:
- 2+ years of leadership experience in Retail, FMCG, Manufacturing, Med Tech, Pharma, or similar industries.
- A strong passion for team development and delivering exceptional customer service.
- Excellent organizational, communication, and problem-solving skills.
- Proficiency in tools such as JDE, Salesforce, and Microsoft Office.
Why Join Us?
This is your opportunity to lead a critical customer touchpoint team, enhance service quality, and make a meaningful impact in healthcare. Some of our benefits include:
- Multiple financial benefits including health care, financial wellbeing, insurance benefits.
- Ongoing training and opportunities for career progression
- Paid Parental leave schemes
- Volunteer Days
- Being part of one of the world’s largest and most recognizable brands.
- Excellent team culture – we have fun whilst we work!
- A Leader who will support & guide you throughout your career
- Access to employee benefits
- Access to our career and self-development program from day one
- Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes!
Apply now and shape the future with us!