Service Engineer- Mako

What you will do:

• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
• Independently manage work calendar and travel schedule
• Collaborate with Sr. Level Field Service Engineers  and Sales Team
• Manage and control field inventory, tools, test equipment, technical documentation.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists.
• Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or as required.
   

What You Need –

• 3+ years of relevant experience – required.
• Diploma or Engineering in Electronics/ Biomedical/Electronics and Telecommunication – required.
• Previous experience as a technical field service professional or in a relevant capacity is – preferred.
• Experience in OT is - preferred.
• Demonstrates functional technical, problem-solving, and analytical skills – required.
• Demonstrated interpersonal and communication skills; ability to interact effectively with customers as necessary – required.
• Possess ability to follow mentorship instructions and guidance – required.
• Possess ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors – required
• Time management skills to effectively meet customer - required