Service Delivery Manager

Join us as an Associate Manager, where you will be at the forefront of leading a team of dedicated field service engineers across multiple states in Australia. Your leadership will be crucial in driving their success, ensuring efficient operations, and fostering a culture of excellence. We are looking for a passionate people leader with proven experience coaching and developing high performance teams from any industry!

Travel will be required for this role –spending time with the team and our customers across Australia.  

Who we want:

• Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.
• Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.
• Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.
• Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.
• Collaboration: Work closely with Sales, Marketing, Finance, and other Operations groups to ensure seamless coordination.

Responsibilities:

• Directly supervise frontline field service employees, providing mentoring, support and training to deliver the long term strategy
• Engaging, coaching and developing the group to ensure a high level of technical competency and ability to create a great customer experience
• Supporting and holding the team accountable, driving development and culture
• Set performance targets, monitor progress, and provide feedback to technicians 
• Manage resources for adequate coverage and customer needs 
• Maintain quality standards and documentation of service activities for internal and external reference  

Experience: 

• People leadership experience managing remote field based teams to success
• Excellent communicator, with strong facilitation and conflict resolution skills 
• Ability to handle tight deadlines and competing priorities 
• Ability to build strong trusted relationships with stakeholders 
• Accountability for business results
• Ability to effectively drive business objectives through leadership and management of people
• Ability to achieve efficiencies and drive systematic improvement processes

Culture & Benefits 

At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners! This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities. 

Some of our benefits include 

• Multiple financial benefits including health care, financial wellbeing, insurance benefits. 
• Ongoing training and opportunities for career progression 
• Paid Parental leave schemes 
• Volunteer Days 
• Being part of one of the world’s largest and most recognizable brands. 
• Excellent team culture – we have fun whilst we work! 
• A Leader who will support & guide you throughout your career 
• Access to employee benefits 
• Access to our career and self-development program from day one 
• Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes!