Related content
Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
What you will do -
Timely and accurately validate and process POs and replenishment orders, to ensure proper and timely shipment of product and revenue recognition. Work closely with operations department and business partners to communicate and resolve discrepancies, while maintaining appropriate workload and efficiency rates and escalating issues when necessary.
- Ability to effectively prioritize tasks and complete complex purchase orders in a high-volume, customer-focused environment.
- Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry while building relationships/following up with hospital billing specialists. This includes pushing back where the data that has been submitted is incorrect or subpar.
- Check and validate accuracy of incoming surgery product usage cases while supporting sales reps in case of discrepancies.
- Utilize appropriate platforms to replenish surgery product usage cases, verify accuracy of lot code reservations as needed and support actions needed for resolution and reservation.
- Validate the ship to and replenishment locations of orders with sales and operations partners.
- Aid Reps with data entry into RepSuite/WebOps systems as needed.
- Support sales department by providing answers to questions generated by telephone, e-mails, and fax while building relationships with the sales team. Research responses with sales.
- Be the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals and be provide proactive updates on order status to accelerate billing process.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken.
- Ensure that hospital-requested products are on track for delivery and communicate kit needs to warehouse if quick delivery is required.
What you need –
- 3+ years of work experience
- High school diploma or equivalent
- Must have the ability to work flexible hours, as needed to support the business needs including some company holidays, weekends, before and after hours, and limit time off the last 4 business days of every month.
$23.74 – $32.12 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.