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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits
Job description
Shift: Monday - Friday 10:30am-7pm
What you will do -
Provide phone and email support for inquiries from sales teams and healthcare professionals.
Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce.
Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service.
Offer after-hours support as needed, depending on call volume or workload demands.
Present daily management tier 1 metrics to IOCE team
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Critical thinking and ability to solve problems within defined procedures to create the best outcome for our customer
Takes on additional workload and responsibilities while maintaining quality and efficiency
Flexes to phone/email teams as needed
Provides new ideas for continuous improvement and displays leadership by taking on project/support roles
Shows up to work with a positive attitude and contributes to culture of engagement while demonstrating Stryker values
What you need -
Required -
3+ years of relevant experience
Experience/exposure to Microsoft Excel preferred.
Demonstrated experience in handling customer escalations and de-escalation techniques.
High School diploma or equivalent
Preferred -
Proficient level of expertise in SAP, Salesforce, and case creation.
Associates degree
Pay rate will not be below any applicable local minimum wage rates.
$24.54 - $33.68 USD Hourly
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Click here to learn more about: US Stryker employee benefits Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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