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Job description
Senior Orthopaedic Surgical Specialist
Job Summary
Provide effective technical consultative service to customers before, during and after routine and complex primary and revision surgical cases
Consistently ensure customer and patient satisfaction
Apply product proficiency by ensuring customers understand technical specifications and on-label use of products
Provide inventory management and invoicing support to customers and branch operations
Train Stryker colleagues and customer’s clinical staff in the safe and effective use of product
Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; effectively respond to customer queries and requests.
Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.
Attend and support both routine and complex surgical procedures, including primary, revision and oncology products.
Effectively identify and troubleshoot product-related problems and/or issues related to a customer’s application of product.
Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.
Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions and administrative processes according to Company procedures.
Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.
Coach/train colleagues in the proper use of product and related field troubleshooting; interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application.
Provide product training to customers in both one-on-one and in-service settings.
Support sales initiatives by assisting with technology upgrades and by identifying features & benefits for Company and competitive products.
Successfully complete advanced training/certification program for Senior Orthopaedic Specialists and demonstrate proficiency in (a) major products across both the US Reconstructive and Trauma & Extremities portfolios, including revision and oncology products and/or (b) all products within a division’s portfolio, including revision and oncology products.
Maintain product/instrumentation knowledge and continuously enhance professional skills through internal training, external seminars and other available means.
Requirements
High School diploma. Prefer Bachelor’s Degree in a technical field of study.
Prefer 2+ years as hospital and/or military surgical technician, nurse or other directly relevant position
5+ years demonstrated service acumen in a Stryker position that includes direct customer interaction in a clinical setting
- $$60,100.00 - $93,500.00 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
About Stryker
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness
insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and
tobacco cessation program.
Financial benefits include:Health Savings Account (HSA), Flexible Spending Accounts (FSAs),
401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient
and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients
annually. Depending on customer requirements employees and new hires in sales and field roles that require access to
customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of
their role.