Senior Manager, Technical Training

Job Summary

The Senior Manager, Technical Training leads multiple GQO team members and quality system process activities within a region to ensure successful execution of training strategies and initiatives aligned with business priorities. This role is responsible for all aspects of the training process including the design, management, and deployment of role-based training, as well as driving continual improvement through our quality management systems.

What you will do:

• Provide leadership and direction for team members while driving a culture of inclusion, accountability, engagement, and performance.
• Set and execute on a regional training process strategy aligned with global priorities and quality initiatives.
• Investigate and establish training process Key Performance Indicators (KPIs), monitor progress, and take timely action to address adverse trends/deviations.
• Partner with site Operations leaders and franchise Quality leaders to set key priorities for the team.
• Advance standardization across the organization and develop processes/systems that ensure effective and sustained training delivery.
• Seek ways to continually improve processes from lessons learned, bench marking, community discussions, etc. to meet or exceed organizational and customer needs.
• Ensure processes remain in compliance with regulatory standards and quality system requirements.
• Partner with IT, eSystems, and Shared Service teams to support quality system (e.g., LMS), enhancements, and help tickets, drive process improvement wherever possible.
• Collaborate with divisional counterparts and key stakeholders to deliver business value through opportunity identification, solution delivery, and ongoing support.
• Work with managers, process owners, and SMEs to ensure employees receive appropriate and required assignments in accordance with quality system regulations.
• Partner with various groups (e.g., Manufacturing, Quality, Regulatory, Compliance, HR, EHS, etc.) to incorporate functional-based training needs into role-based curriculums, as appropriate.
• Collect and present training performance data in leadership meetings and represent our function during regulatory body audits/inspections, support requests for evidence of training qualification.
• Act as an escalation point, drive collaboration with stakeholders and team members to resolve conflicts, process/system issues, and deviations to drive them to resolution.
• Responsible for resource planning including workload allocation and capacity planning to help determine project priorities within area of responsibility.
• Communicate system issues affecting people’s ability to conduct and/or document training to drive awareness and timely resolution.
• Additional duties and projects, as assigned.

What you will need:

• Bachelor’s degree in business, education, life sciences, or quality related discipline.
• Master’s degree in instructional design or quality systems preferred.

Required Experience:

• 10 years relevant experience in medical device, pharmaceutical, or other regulated industry with knowledge of manufacturing standards and practices, including quality and compliance issues.
• Experience working with quality management systems is essential.
• Experience with Learning Management Systems, document management, and change control processes.