The Role

As Invoice to Cash Analyst, you will play a key role within the Front Office team, reporting directly to the Associate Manager. You’ll be responsible for performing all I2C activities assigned to the cluster and acting as the local teams’ main point of contact. This will require strong stakeholder management skills and the ability to manage time and tasks efficiently. I2C Senior Analyst I is required to provide support to more junior team members.

Who we want

• Data communicators. Highly effective communicators who can transform data findings into recommendations to compose reports and executive-level presentations.
• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Dedicated achievers. People who thrive in a fast-paced environment and are driven to complete projects that meet regulations and expectations.
• Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

What you will do

• Contact all assigned customers via phone and email to ensure payment is received per the agreed terms. 
• Complete the daily worklist and follow all appropriate steps as per the collection strategy set up in the system.
• Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on the assigned portfolio of customers. 
• Reconcile customer accounts and work with Back Office on keeping customers’ accounts clean and tidy.
• Negotiate and prepare payment agreements as an alternative payment option for customers. 
• Resolve disputed invoices through regular interactions with the commercial team. 
• Liaise with the Credit team to ensure that credit limits are assigned correctly and there are no blocked orders.
• Reduce provisioned amounts by active collections , prepare bad debt calculation files, and perform individual assessments based on portfolio knowledge.

What you need

• ​​​​BS/BA in Business Administration, Accounting, Finance, or related field  
• ​Advanced MS Office skills.
• Fluent spoken and written English and German.
• ​Experience on collection-related systems (SAP, Oracle, AR Cloud solutions, or others) is preferred.
• Between 2 and 4 years of I2C experience​​​ 
• Ability to work well with cross-functional teams and multi-task.  
• ​Good communication (verbal and written) and interpersonal skills, attention to detail, and the ability to communicate complicated issues effectively.
• ​Demonstrated ability to perform consistently under varying business pressure as well as the ability to adapt to a quickly changing environment.