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(Senior) Field Engineer_Shanghai

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Shanghai, SH, 200000, CN
Job details
Work flexibility: Field-based Req ID: R541272 Employee type: Full Time Job category: Customer Services Travel: Relocation: No

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Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture.

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Job description

Position summary:

To solve the technical/application problems of the product of Stryker installed in market, support sales/marketing for technical issues to keep business growing

Essential Duties & Responsibilities: (Detailed Description)

  • Product installation, operation guide, OR standby, maintenance guide for customers

  • Coaching dealer’s field engineers to do any field engineering action

  • Prepare, set up, standby for any product demonstration / exhibition for sales / marketing department

  • Act as a bridge between customer and service center for the communication on trouble-shooting

  • Report and deliver the Non-local-repairable faulty product to repair center

  • Responsible for the collection of final payment

  • Build and maintain close relationship with customer

  • Execute the service process: Input all service record in time; Input all business trip record in time

Education & Experience:

  • Above college degree with specialization in electronics, bioengineering, or relevant special field

  • At least 1 year of relevant experience gained in medical and healthcare industry is preferred

  • Technical background is a plus

  • Auto CAD skill is required(apply to Berchtold engineer)

Physical & Mental Requirements:

  • Strong problem solving and communication skills

  • Continuously demonstrates service awareness through maintaining business relationship

  • Strong sense of responsibility

  • With health- related certificates as required by the government to prove good conditions(健康证)

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

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