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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
What You Will Do:
- Analyze data from multiple sources to identify trends and insights related to customer service and Procare service contract process and educate Sales Representatives on Procare service contract pricing, strategies, and the value proposition of services offered.
- Develop and maintain dashboards and reports to track service metrics and support sales strategies.
- Collaborate with cross-functional teams, including Sales, Marketing, and Finance, to optimize service contract renewals and revenue generation and be responsible for all related activities across EEMEA region.
- Maintain direct contact with customers pre- and post-sale to build strong relationships and enhance customer satisfaction and participate in customer meetings to provide expert knowledge on products and services.
- Manage the lead generation process, nurturing leads and communicating opportunities to Sales Representatives.
- Prepare and present proposals and ROI analyses to stakeholders.
- Respond to customer inquiries regarding service contracts, warranties, and account management issues.
- Utilize statistical methods and data analysis tools (e.g., SQL, Excel, Power BI, Oracle JD Edwards) to provide actionable insights and recommendations.
What You Need
Required:
- Bachelor's Degree in data science, Business, or a related field.
- 2+ years of experience in data analysis, sales support, or customer-facing roles with proficiency in data analysis tools and software (e.g., SQL, Excel, Power BI).
- Strong analytical and problem-solving skills with attention to detail.
- Fluency in local language and English.
- Excellent written and oral communication skills, including presentation skills.
Preferred:
- Experience with customer relationship management (CRM) systems.
- Familiarity with sales tools and data visualization.
- Understanding of service contract management and pricing strategies
Health benefits include: Medical and prescription drug insurance, dental
insurance, vision insurance, critical illness
insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing
program and
tobacco cessation program.
Financial benefits include:Health Savings Account (HSA),
Flexible Spending Accounts (FSAs),
401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability
insurance.
Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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