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Wood Dale, IL 60191, United States
Job details
Work flexiblity: Hybrid
Req ID: R528799
Employee type: Full Time
Job category: Customer Services
Travel: 10%
Relocation: No
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Why join Stryker?
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.Job description
What you'll do-
- Provide phone support for inquiries from sales and healthcare professionals.
- Provide support beyond standard hours as needed if call volume and/or workload require additional time.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.
- Prepare product or service reports by collecting and analyzing customer information.
- Maintain customer pricing in ERP system, including entering contracts as required.
What you'll need-
- High School diploma or equivalent required; prefer Associates Degree or equivalent work experience
- 3 + years of work experience - required
- Customer/account management/professional experience - preferred
- Demonstrated computer skills required (e.g. ERP systems, Outlook, Access, Excel, and Word.)
- Demonstrated knowledge of the medical implant industry and hospital customer base - preferred