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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits
Job description
Schedule
- 1st Shift: Mon - Fri, 8:30am – 5pm
- Hybrid: In-office 2x/week
- Overtime based on business needs
What you will do
As a Senior Customer Service Representative, you will support the sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenues.
- Answer incoming calls and processes email requests
- Place orders for distribution of product
- Build and maintain sustainable relationships with internal/external customers
- Provide accurate, valid, and complete information to our customer base and field sales team
- Follow up and help improve communication, workflow, and process guidelines
- Perform Salesforce data entry
- Meet required KPIs for PO processing, call requirements and email response time
- Partner with Warehouse and Logistics team to ensure orders are processed
- Communicate and collaborate with the customer service team, and proactively engage supervisor and manager on any issues/situations
- Adheres to all applicable medical device mandated compliance requirements
What you need
Required
- High School Diploma or GED
- Three (3) years’ relevant work experience
Preferred
- Experience as account representative; order processing; customer service
- Experience in Oracle, Salesforce, NetSuite
Pay rate will not be below any applicable local minimum wage rates.
United States of America Pay Ranges:
- US10: $25.39 - $34.35 USD Hourly
- US15: $26.55 - $35.91 USD Hourly
- US30: $30.01 - $40.59 USD Hourly
View the U.S. work location and transparency guide to find the pay range for your location.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Click here to learn more about: US Stryker employee benefits Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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