Senior Customer Care Representative

At Stryker, we hire for mindset, potential, and drive, not just what's on a resume.

We're looking for someone who loves working with people, brings great energy to the team, and enjoys solving problems. If you're customer-focused, coachable, thrive in a collaborative environment, and are passionate about making a difference in healthcare, we'd love to hear from you.

Some of our strongest performers have come from customer service, healthcare administration, hospitality, retail, and other fast-paced, people-focused industries. If you're looking to grow your career with a company that invests in its people and improves patient outcomes every day, this could be the opportunity for you.

As a Senior Customer Care Representative, you'll be a trusted support for both customers and the wider team, helping resolve complex enquiries and deliver an exceptional customer experience every day.

Your responsibilities will include:

• Managing customer enquiries and providing timely, professional support.
• Assisting with complex requests and escalations.
• Identifying opportunities to improve processes and customer outcomes.
• Building strong relationships with customers and internal stakeholders.
• Sharing knowledge and supporting a positive, high-performing team culture.

Who You Are

You're someone who brings positive energy to work, genuinely enjoys helping customers, and thrives as part of a collaborative team. You take ownership, embrace challenges, and enjoy figuring things out rather than waiting for someone else to provide the answer.

You'll bring:

• Experience in a customer service or customer-facing environment.
• A passion for delivering outstanding customer experiences.
• Strong problem-solving skills and a proactive mindset.
• The ability to work independently while being a supportive team player.
• A willingness to learn, grow, and embrace feedback.
• Excellent communication and relationship-building skills.
• A genuine interest in healthcare and the opportunity to make an impact through your work at Stryker.