Senior Collections Analyst

Job Description 

The Sr. Collections Analyst IDN is responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to disputed receivables, the write-offs of uncollectible A/R balances and any other processes required to ensure an appropriate maintenance of the assigned customer worklist in Stryker.  

What will you do:

• Effectively manage a worklist comprised by the most complex accounts in the portfolio:  

• Maintain high volume portfolio’s (Average of 10K-15K invoices) 

• Maintain high dollar value portfolio’s (Average of $40M-60M) 

• Manage multiple collections divisions  

• Understand customer profiles and their related sensitivities 

• Develop strong working knowledge of customer base and company organizational structure.  

• Support the training and process improvement effort. 

• Achieve past due percentage , cash collected and DSO related goals. 

• Timely escalate problematic accounts to the collections supervisor with an explanation of the issues and request assistance 

• Ensure payments from their assigned customers are received as per the established payment terms. 

• Resolve unidentified payments that have been assigned to the account. 

• Issue requests for refunds of cash on account or credit memos as needed 

• Complete the daily worklist, following the appropriate steps of the collection’s strategy. 

• Timely document, log and escalate unsolved disputes. 

• Complete reports on the status of delinquent accounts and related collection efforts. 

• Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other department needed for proper collections activities.  

• Proactively escalate to Management, Credit and Internal Partners accounts in delinquency 

• Identify and address payment concerns and red flags before they become problems. 

• Work with other Invoice to Cash teams to resolve issue and improve processes 

• Contribute to accurate customer master data elements 

• Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records 

• Comply with all internal control procedures to ensure accurate financial records. 

• Analyze and propose improvements to collection strategies to optimize payment recovery. 

• Conduct detailed analyses of payment trends and customer behavior to inform strategic decisions. 

• Identify opportunities for process improvements in accounts receivable and help to implement changes. 

• Manage relationships with key clients: Maintain and strengthen relationships with strategic clients to ensure satisfaction and timely resolution of issues. 

• Provide guidance new employees and serve as a resource for resolving complex issues. 

• Conduct detailed analyses of payment trends and customer behavior to inform strategic decisions. 

• Performs other related work as assigned by management 

• Accurately time management skill to demonstrate the day-to-day priorities.  

What you need:

• Technical degree or university studies is a plus, preferably in Business Administration, Accounting, Finance or related field 

• Intermediate to advanced MS Office Suite 

• Experience on collections-related systems (SAP, Oracle, JDE,) 

• Experience on Collections tools usage  

• C1 level English; other languages are a plus 

• Yellow Belt Six Sigma Certification  

• 4 years or more of relevant experience in a Collections role, Shared Service Centers environment. 

• Experience in Collections process improvements.