Robotics Product Specialist (台北)

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Taipei, TPE, 100, TW
Job details
Work flexibility: Field-based Req ID: R537503 Employee type: Full Time Job category: Sales and Marketing Travel: 10% Relocation: No

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Job description

About the job:

As a Robotics Product Specialist, you will gain hands-on training and experience on the use of Stryker’s Mako robot and the corresponding instrument including set-up, breakdown and related operative activities to ensure precise and successful surgical outcomes and assist in relevant education/marketing events.

What you will do:

                             

Clinical and Technical Expertise:

  • Complete Mako Robotics training for all commercially available robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
  • Build knowledge of Stryker implants, instruments and applicable clinical benefits.
  • Develop an understanding of necessary basic manual procedures.
  • Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning.
  • Build troubleshooting skills to solve technical issues related to the robot. Collaborate with Field Service team to learn basic technical components of the robot.

Account and Territory Management:

  • Shadow and assist in day-to-day coordination of accounts and necessary tasks to support scheduled robotic procedures.
  • Successfully complete supervised cases needed to obtain full certification for each application.
  • Develop knowledge of hospital and account preferences to meet or exceed customer expectations. Foster positive, trusting relationships with surgeons and hospital staff.
  • Learn and complete all necessary account administration duties (e.g. timely case tracker update, PER process – Product Experience Report, RMA process – Return Material Authorization, case billing and closure). Assist to providing prompt and accurate complaint reports per quality and compliance system requirements.
  • Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
  • Build collaborative relationships with internal sales team members to achieve business objectives.
  • Support the execution of the sales plan to grow product utilization and increase volume with current and potential surgeons.

What you need:

  • 2 years of work experience in sales/marketing or technical product environment in medical device industry
  • Good communication skills with proficiency in both Chinese and English
  • Logical and analytical skills with proven ability to solve complex problems and develop effective solutions
  • High ethical standards and integrity
  • Team player and strong relationship building capacity
  • Results-driven and customer oriented
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Apply Now
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