Robotics Product Specialist (台北)

About the job:

As a Robotics Product Specialist, you will gain hands-on training and experience on the use of Stryker’s Mako robot and the corresponding instrument including set-up, breakdown and related operative activities to ensure precise and successful surgical outcomes and assist in relevant education/marketing events.

What you will do:

Clinical and Technical Expertise:

• Complete Mako Robotics training for all commercially available robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
• Build knowledge of Stryker implants, instruments and applicable clinical benefits.
• Develop an understanding of necessary basic manual procedures.
• Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning.
• Build troubleshooting skills to solve technical issues related to the robot. Collaborate with Field Service team to learn basic technical components of the robot.

Account and Territory Management:

• Shadow and assist in day-to-day coordination of accounts and necessary tasks to support scheduled robotic procedures.
• Successfully complete supervised cases needed to obtain full certification for each application.
• Develop knowledge of hospital and account preferences to meet or exceed customer expectations. Foster positive, trusting relationships with surgeons and hospital staff.
• Learn and complete all necessary account administration duties (e.g. timely case tracker update, PER process – Product Experience Report, RMA process – Return Material Authorization, case billing and closure). Assist to providing prompt and accurate complaint reports per quality and compliance system requirements.
• Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
• Build collaborative relationships with internal sales team members to achieve business objectives.
• Support the execution of the sales plan to grow product utilization and increase volume with current and potential surgeons.

What you need:

• 2 years of work experience in sales/marketing or technical product environment in medical device industry
• Good communication skills with proficiency in both Chinese and English
• Logical and analytical skills with proven ability to solve complex problems and develop effective solutions
• High ethical standards and integrity
• Team player and strong relationship building capacity
• Results-driven and customer oriented