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- 6201 South Sprinkle Rd, Kalamazoo, MI, 49001, US
- United States of America-Michigan-Kalamazoo
Job details
Work flexiblity: Onsite
Req ID: R534203
Employee type: Full Time
Job category: Customer Services
Travel: 0%
Relocation: No
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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
1st Shift Schedule: Monday-Friday, 6:00am-2:30pm
Overtime as needed
What you will do:
- Test, repair, receive, and ship various products, including sub-assemblies, Loaners, Certified Pre-Owned items, and customer-owned units, using considerable independent judgment to ensure quality, correctness, and proper procedures are followed, with the ability to work in various work centers and on a variety of types of repairs
- Work independently to ensure products meet safety, quality, and quantity standards. Follow procedures and directions to meet product specifications
- Resolve issues independently and update the support team as required
- Assist others in resolving their issues by offering advice and possible solutions, and coach peers associated with international repair
- Train new team members, sharing insight on improvement suggestions, working on various work centers/repairs, and supporting other team members and support staff by sharing knowledge, best practices, and experience
- Comply with documentation procedures, maintain an orderly, compliant workstation, ensure on-time completion of all required training, understand and use material flow processes accurately, learn and respond quickly to changing conditions, and exceed productivity and/or service level goals
- Work from engineering drawings and/or follow documented instructions
- Contribute to operations projects/Business Unit Projects/Lean Continuous Improvement, participate in MDI (Managing for Daily Improvement), problem-solving, and run Tier 1 as needed, while also submitting suggestions and solutions in the areas of safety, quality, or lean programs
What you need:
Required
- Proficiency with basic math and writing
- Ability to meet schedule and overtime requirements as needed
- Ability to push/pull/lift/carry up to 50 pounds occasionally
- Ability to adhere to safety requirements including wearing necessary Personal Protective Equipment (PPE)
Preferred
- High school diploma or GED/equivalent
- At least 1 year of experience in a related field, such as manufacturing, production, or working with troubleshooting processes