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Joplin, MO, 64801, US
Job details
Work flexiblity: Field-based
Req ID: R532174
Employee type: Full Time
Job category: Customer Services
Travel: 70%
Relocation: Yes
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Job description
General Description:
Responsible for the day-to-day performance of all OnSite Specialists within the region, including customer engagement and collaboration with Sales to further strengthen and build the OnSite business.
Essential Functions:
- Supervises (directly) the OnSite Specialists. Supervisory duties include selection of new employees, performance evaluations, career development, authorizing of time cards, assigns overtime, responsible for corrective actions.
- Coaching, developing and leadership of all Specialists throughout assigned territory.
- Partner with Endoscopy sales reps to drive support for Specialists, strong customer engagement and growth of the ProCare business.
- Interact with customers (Administrators and Clinicians) regarding the performance of OnSite Specialists.
- Assist in the implementation of new accounts with a primary focus on Specialist performance.
- Responsible for interviewing and overall talent acquisition.
- Responsible for monthly reports to Associate Managers, OnSite Operations and to Regional Manager, OnSite Operations on region performance / activity / HC.
- Enforce on time completion of SLMS assignments for all Specialists.
- Responsible for working with Field Enablement Team to ensure sick days, vacation days and leaves are covered.
- Monitors the attendance of employees.
- Responsible for writing performance and merit reviews.
- Adheres to all policies and procedures put forth in the Sales code of conduct.
- Works with Associate Managers, OnSite Operations to gain understanding of Regional P& L.
- Up to 75% travel (including overnight)
QUALIFICATIONS/ REQUIREMENTS:
- Operating Room experience in a services-related account for at least 1 year desired.
- 5 plus year tenure with Stryker ProCare or related field desired.
- 3 years of prior management experience preferred.
- B.A. or B.S. in business with an emphasis in marketing or related discipline preferred.
- Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
- Must be able to review printed materials.
- Must be able to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point ).
- Must have Stryker VPN access.
- Must be able to use I-Expense for expense reporting.
- Must be able to communicate with large groups of people.
- Must be able to communicate telephonically.
- Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
- Must be able to generate and explain detailed forecasts, guidelines and procedures.
- Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
- Excellent analytical skills.
- Excellent professional interpersonal skills.
- Demonstrated effective managerial skills with quick decision-making ability.
- Excellent organizational skills.
- Excellent problem solving ability.
- Near visual acuity, (corrected) color vision, corrected (if necessary) audio logical problems, mobility, bending, standing, stooping, and finger dexterity.
SUPERVISORY RESPONSIBILITIES:
- Y