- Columbus, OH, 43215, US
- Remote-US
- United States of America-Michigan-Kalamazoo
- United States of America-Ohio-Cincinnati
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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits
Job description
The Regional Manager, Customer Success leads a geographically distributed team of Customer Success professionals supporting Smart Care’s largest and most strategic customers. This role owns customer outcomes across a defined region, including adoption, retention, expansion, and overall customer health. As a member of the Smart Care Go-to-Market team, we aspire to sustain Stryker's Smart Hospital Platform using approaches our customers rave about. We do this through clear communication, exemplifying professionalism, driving consistency, and empowering customers.
What you will do:
- Lead, coach, and develop a regional team of Customer Success Managers
- Own customer health, renewal readiness, and expansion outcomes
- Hire, onboard, and train high-performing customer success professionals
- Partner with Sales, Customer Excellence, Technical Support, Marketing and Engineering
- Act as escalation point for critical customer issues within your region, supporting team on customer and internal meetings as needed
- Develop regional processes, metrics, and reporting
What you need:
Required:
- Bachelors degree required
- Minimum 8 years in customer success or account management with min 3 years leading teams, mentoring, and/or coaching
- Ability to travel as needed (20%)
Preferred:
- Healthcare industry and enterprise SaaS experience.
- Excellent project management skills.
- Demonstrated experience with customer success software tools and CRM systems.
- Experience with Stryker Digital solutions
- Demonstrated history of managing difficult customer situations with positive outcomes.
Posted April 21, 2026
Posted Date: 04/21/2026 This role will be posted for a minimum of 3 days.
United States of America Pay Ranges:
- USN: $102,600 - $171,000 USD Annual
- US5: $107,700 - $179,600 USD Annual
- US10: $112,900 - $188,100 USD Annual
- US15: $118,000 - $196,600 USD Annual
- US20: $123,100 - $205,200 USD Annual
- US30: $133,400 - $222,300 USD Annual
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Click here to learn more about: US Stryker employee benefits Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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