Query & Resolution Senior Analyst (within Accounts Payable)

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Warsaw, 01-624, PL
Job details
Work flexibility: Hybrid Req ID: R560229 Employee type: FULL_TIME Job category: Finance Travel: Relocation: No

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Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture.

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Job description

The mission of the Q&R Senior Analyst is to provide support and excellent all-round customer service interacting with various departments, buyers, suppliers and stakeholders with a focus on root cause analysis and timely payment.

Who we need:

  • Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

  • Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.

  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What you will do:

  • Liaise with relevant parties (buyers, requestors and suppliers, etc.) to resolve critical invoice and PO discrepancies

  • Shared mailbox management for a team cluster + ownership of a shared mailbox for a specific entity

  • Handle internal and external escalations (vendors & stakeholders), and maintain a high rate of customer satisfaction

  • Work closely with the team and other departments to resolve invoice issues and to identify and correct root causes of errors 

  • Proactively participate in daily huddles

  • Own and drive the escalation of tickets in Service Now related to vendor setups, banking details and other

  • Actively participate in process improvements and various transversal projects

What you will need:

Required:

  • Fluency in English

  • Minimum 1 year of relevant working experience in Accounts Payable or Accounting 

  • Familiar with ERP systems, Accounting and Customer Service

  • Degree in Finance, Accounting or related field 

Preferred:

  • Experience in a multinational environment or in shared service center

Salary information will be provided during the recruitment process.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

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