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Why join Stryker?
Job description
Work Flexibility: Hybrid (M, Tu, W in office)
On Site Location: 11811 Willows Rd NE, Redmond, WA
Shift: Monday – Friday, 8:00 AM – 5:00 PM, flexible
Summary:
In this role, you will support the Emergency Care business by reviewing service reports, identifying and documenting potential product complaints, and ensuring information is accurately captured for regulatory and quality purposes. You’ll partner closely with Field Service, Technical Support, and Service Depot teams to gather required information, coordinate product returns, support trending and audits, and reinforce complaint reporting expectations.
What You Will Do:
- Review field service reports to determine whether additional investigation or complaint reporting is required.
- Enter, assign, and accurately code complaints for tracking and trending purposes.
- Partner with Field Service to gather missing information and ask appropriate screening questions.
- Support complaint data collection, analysis, and trending activities.
- Coordinate product returns associated with complaints or investigations.
- Assist with internal audits and provide supporting documentation as needed.
- Maintain accurate records and tracking information related to complaints and service reports.
- Coach Field Service, Technical Support, and Service Depot teams on complaint reporting requirements and expectations.
What You Need:
Required:
- High school diploma or equivalent
- 2+ years of professional experience
- Competency with Microsoft Office (Outlook, Excel, Word, etc.)
Preferred:
- Associate or bachelor’s degree
- Experience with Track Wise, SalesForce/ServiceMax
- Knowledge of medical device industry
$24.82 - $33.58 USD Hourly
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Click here to learn more about: US Stryker employee benefits Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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