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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
Work Flexibility: Hybrid (M, Tu, W in office)
On Site Location: 11811 Willows Rd NE, Redmond, WA
Shift: Monday – Friday, 8:00 AM – 5:00 PM, flexible
Summary:
In this role, you will be responsible for coordinating and/or performing service report reviews, entering/assigning complaints, and coding for trending purposes for our Emergency Care business.
What You Will Do:
- Review and determine what service reports from field service require further investigation.
- Enter complaints, primarily from field service reports as required.
- Communicate to field service to ask screening questions or obtain missing information.
- Assist with data collection and trending as required.
- Assist during internal audits.
- Coordinate product returns.
- Communicate and coach technical support, service depot, and field service on reporting expectations.
What You Need:
Required:
- High school diploma or equivalent
- 2+ years of professional experience
- Competency with Microsoft Office (Outlook, Excel, Word, etc.)
Preferred:
- Associate or bachelor’s degree
- Experience with Track Wise, SalesForce/ServiceMax
- Moderate level of medical device industry knowledge
$24.21/hr. – $32.75/hr., plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.