Apply Now
Gurugram, 122001, IN
Job details
Work flexiblity: Hybrid
Req ID: R529943
Employee type: Full Time
Job category: Engineering
Travel:
Relocation: No
Related content
Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
- Customer complaint handling
- Complete complaint investigation templates.
- Preparation Risk Analysis documentation
- Should be able to document, review, evaluate and investigate responses on product complaints
- Performs collective analyses of product complaints and reports for trends and identification of potential corrective or preventive actions
- Ensures timely investigation of and response to product complaints. This involves initiating and participating in investigations and corrective action arising from product complaints.
- Collaborates with team members to do complaint investigations
Essential duties & responsibilities: (detailed description)
Education & special trainings:
- Bachelors/Master’s in Mechanical/Biomedical/Biotech Engineering.
Qualifications & experience:
- Experience -
Required:
- Good analytical and problem-solving skills.
- Knowledge of DFMEA/PFMEA/Control plan/7QC tools.
- 1-3 years of relevant work experience.
- Proficient computer skills in Excel and Word.
Preferred:
- Exposure to automation tools (Power Automate apps)
- 4D problem solving methodology.
- Experience is 7 QC tools - Fish Bone Diagram, Pareto Charts, and Root Cause Analysis.
- Good understanding of database management of complaint records.
- Prior experience using complaints processing software (trackwise)
Soft Skills: -
- Excellent documentation and communication skills.