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Why join Stryker?
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.Job description
Work Flexibility: Hybrid (M, Tu, W in office)
On Site Location: 11811 Willows Rd NE, Redmond, WA
Shift: Monday – Friday, 8:00 AM – 5:00 PM, flexible
Come join Stryker, one of the world’s leading medical technology companies who, together with our customers, is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine!
Who We Want:
Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
Teammates. Partners who listen to ideas, share thoughts, and work together to move the business forward.
What You Will Do:
In this role, you will be responsible for coordinating and/or performing service report reviews, entering/assigning complaints, and coding for trending purposes for our Emergency Care business. Additional responsibilities may require you to:
- Review and determine what service reports from field service require further investigation.
- Enter complaints, primarily from field service reports as required.
- Communicate to field service to ask screening questions or obtain missing information.
- Assist with data collection and trending as required.
- Assist during internal audits.
- Coordinate product returns.
- Communicate and coach technical support, service depot, and field service on reporting expectations.
What You Need:
Required:
- High school diploma or equivalent
- 2+ years of professional experience
- Competency with Microsoft Office (Outlook, Excel, Word, etc.)
Preferred:
- Associate or bachelor’s degree
- Experience with Track Wise, SalesForce/ServiceMax
- Moderate level of medical device industry knowledge
$24.21/hr. – $32.75/hr., plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.