Project Manager, Global Customer Care (Hybrid)

What you will do

As the Project Manager, you will support the Instruments Division - Global Customer Care organization by handling various projects, including operational, commercial, and new product development. This is a hybrid position; you will be able to work from home two days per week.

In this position, you will

• Lead the team in the development of the project charter and management plan. Direct, manage, monitor, and control projects. Evaluate tradeoffs within the project.

• Meet with project stakeholders to understand and refine project scope; review with manager for approval.  Create detailed Work Breakdown Structure.

• Demonstrate ability to communicate effectively with managers and team members. 

• Develop and manage the detailed project Gantt chart.  Analyze critical path and major workstreams.

• Collaborate with supervisor and/or project PM to establish sub-project budget. Monitor and maintain costs within budget.

• Develop a risk management plan for the project. Identify, analyze, and understand project risks, and develop and monitor a risk response plan.

• Estimate, acquire, and assign project team resources. Define the role, responsibility, and deliverables for each team member. Provide direct feedback to functional manager on performance reviews.   

• Develop a Stakeholder management plan for the project, based on the identification, analysis and understanding of Stakeholder expectations.

• Develop and Execute the communications management plan for project team and the needs of key stakeholders.

• Additional role-specific technical areas of responsibilities may be added as deemed necessary by the local hiring manager.

• Incorporates end-user feedback to refine scope through the project lifecycle and can communicate changes, updates and decisions to key stakeholders

• Understand and communicate how goals fit into broader organizational goals and prioritize tasks/schedules accordingly.

• Manage multiple (8+) projects simultaneously, depending on complexity.

• Manage a cross-functional team aiming to complete projects and achieve objectives.  

• Serve as the PMO project lifecycle expert on the team, owning project planning and replanning, assigning tasks, and managing the schedule to ensure deadlines are met.

• Perform project status reporting and exercise good judgment when escalating project and operational risks.

• Leverage PM tools to manage open action, risks, key decisions, and lessons learned

• Actively engaged in improving PMO processes, knowledge platforms, and culture.

• Build strong relationships with project team members, stakeholders, and leadership.

• Foster and maintain a positive project team environment.

• Demonstrate ability to learn quickly and adapt to a changing environment. 

What you need

• Bachelor's Degree required

• 4+ years of project management-related work experience required

• Demonstrated experience managing or leading projects of varying complexity through the full project lifecycle.

• Experience with project management tools such as Microsoft Project, Smartsheet or other tools highly preferred

• Certification in Project Management, CAPM or PMP preferred

• Utilization of agile and/or waterfall planning methodology preferred

• Knowledge of materials and manufacturing processes for product design preferred

• Lead projects for medical devices or regulated industries preferred