Program Manager, IT PMO

Position summary: ​

The program manager is responsible for stewarding critical enterprise investments and driving the delivery of strategic and transformational change by providing leadership and direction to assigned programs.

Essential duties & responsibilities: (detailed description)

• Provide overall program leadership, guidance, and manage all aspects of a given program, including requirements gathering, business case creation, and implementation
• Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model.
• Develop resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities
• Proactively set performance expectations and help project managers and subordinates manage expectations of delivery and requirements, yielding consistent results
• Review program budget variance and scope change requests, and participate in the budget-resolution process
• Ensure that the scope of the projects within the program align with business priorities
• Manage program-level risks and interdependencies
• Promote collaboration and coordination across broad categories of stakeholders
• Lead cross-functional meetings and foster teamwork; drive escalation and resolution of issues
• Address escalated resourcing issues with project manager and resource manager, as needed
• Support and coach project managers within the program
• Provide technical expertise in planning, execution, and leadership of program, projects, and initiatives
• Provide program reporting and status to senior management
• Maintain excellent relationships with all levels of the matrix organization
• Create funding requests, forecast, monitor and report on project financials, and maintain financials in project management tools
• Liaise with the supplier management groups as needed on supplier engagement, quality of services, experience and cost 
• Ensure all projects meet success parameters and ROI targets stated in business case
• Assist, share learning, and mentor others within the PMO regarding standards, organizational understanding, and relationship building to promote the successful delivery of projects

Education & special training:

• Bachelor’s Degree required
• Advanced degree preferred
• PMP certification required
• Six-Sigma or related experience a plus

Qualifications & experience:

• Minimum 10 years of professional experience is required
• Extensive record of successfully planning and delivering complex projects
• Experience managing remote project teams
• Expertise in Microsoft Project and other project management tools
• Demonstrated experience in full project management lifecycle for software/maintenance/ development/ implementation projects and IT methodologies (ITIL)
• Experience with projects in multiple technologies and functions; demonstrated experience managing customer relationships

Physical & mental requirements:

• Excellent verbal and written communication skills
• Ability to understand, analyze and report on financial data 
• Proven ability to build team cohesion and motivate people
• Self-motivated and organized with a strong desire to succeed
• Ability to confidently challenge others at a level of informed understanding
• Ability to guide change and influence decision making
• Strong influencing and negotiation skills, including the ability to navigate in a highly matrixed organization effectively
• Strong interpersonal skills, including the ability to make effective presentations, and proven ability to quickly earn the trust of sponsors and key stakeholders
• Focused and versatile team player who is comfortable under pressure, ambiguity, frequent change, or unpredictability
• Ability to quickly build rapport and strong relationships with others
• Ability to establish a wide and effective peer network across the organization
• Sound functional, business and technical acumen