Operations Manager, Kitroom

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Santiago, 8320000, CL
Job details
Work flexibility: Onsite Req ID: R554362 Employee type: Full Time Job category: Supply Chain Travel: Relocation: No

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Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture.

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Job description

What you will do


In this role, you will lead end-to-end intralogistics and kit room operations, ensuring best-in-class performance in warehousing, inventory management, kitting, transportation, and surgical case delivery. You will oversee internal teams, drive operational excellence, ensure compliance with healthcare regulatory standards, and support continuous-improvement initiatives in efficiency, cost, service quality, and sustainability.

  • Oversee daily intralogistics, warehousing, inventory control, kitting, and outbound transportation operations.

  • Manage performance, compliance, and service levels of internal teams.

  • Ensure accurate preparation, dispatch, return, and reconciliation of surgical kits, implants, and instrument sets.

  • Safeguard adherence to internal quality procedures, healthcare regulatory requirements, and company policies.

  • Lead the development, training, and performance of the Intralogistics & Kit Room team.

  • Drive continuous-improvement projects focused on efficiency, cost-effectiveness, service quality, and sustainability.

  • Collaborate with commercial field teams and internal stakeholders to ensure reliable support for surgery schedules.

  • Monitor operational KPIs, identify risks, and implement corrective and preventive actions to maintain high service levels.

What you will need

Required:

  • Advanced English and fluent Spanish.

  • Degree in Engineering (Industrial, Production, Logistics) or Business/Commercial Engineering.

  • More than 5 years in logistics, supply chain, or production operations, including at least 2 years leading teams.

  • Experience managing high-criticality operational processes (surgical kit rotation, sterile workflows, traceability).

  • Knowledge of inventory control, FEFO/FIFO methods, SLA management, and MDI/Lean practices.

  • Experience with audit processes, compliance requirements, standardization, and SOX controls.

  • Proven leadership in operational team management, talent development, and shift coordination.

  • Proficiency with Excel (intermediate/advanced), Warehouse Management Systems (WMS), and Enterprise Resource Planning (ERP) platforms.

Preferred:

  • Portuguese language skills.

  • Experience working with JD Edwards (JDE).

  • Experience in medical devices, hospital operations, or surgical logistics.

  • Training or experience with Lean Six Sigma (Green Belt).

  • Ability to work with data-analysis tools (Power BI or similar).

  • Experience leading automation, layout-optimization, or Kaizen projects.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

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