Onsite Specialist, London

ProCare Onsite Specialist

Contract: Permanent Contract

Position Location: Based primarily in University College London Hospital.

Main function of job: (Note: In addition to these functions employees are required to carry out such other duties as may reasonably be required):

• Advanced understanding of Medsurg product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment
• Responsible for trouble shooting and maintaining the overall status of Stryker equipment
• Show evidence of improving systems/processes within the Managed Service Account to improve the service offered
• Provide education for clinical staff on the use and operation of Stryker equipment.
• Develop relationships with Sales Managers and Regional Managers outside of Medsurg franchise.
• Be able to be a mentor to new starters  in the account, demonstrating a depth of knowledge of the role and “best practices” as well as able to offer training and support

Duties / responsibilities:

• Provide technical support for all Stryker equipment
• Have a thorough understanding of the systems in use, be able to identify key areas of the processes/systems in use and analyse and develop them, making recommendations and putting potential improvements in place.
• Follow up on any process/system improvements with thorough analysis and ability to evaluate success
• Organise and facilitate Managed Service Meetings with the customer as well as looking to involve other franchises
• Provide a strong communication link between the customer and all Sales Managers across the franchises
• Work closely with the Technical Services team to organise loaners and where necessary carry out upgrades on equipment within the account
• Facilitate training sessions for Theatre Staff on Medsurg equipment and aid in the training of other Stryker products
• Provide live link support for live surgery cases ensuring all equipment is fully functional and tested.
• Work with MESU within account to ensure that all equipment tested to required standards and all procedures regarding Stryker equipment are followed
• Be able to train new members of Managed Services on the role
• Teach and guide new Operating Theatre Specialists or Stryker personnel using “best practices” in both Medsurg and other Stryker equipment and systems
• Maintain and update the Managed Service handbook
• Produce a monthly service report and record KPI data
• General administration such as keeping track of items sent back for repair, organising couriers etc.

What you will need:

• Qualification in Biomedical or Mechanical Engineering, or an Engineering discipline-based degree.

Experience required:

• Have 1-2 years’ experience in Medical environment or experience with medical equipment
• Experience in a Hospital would be desired

Specialist training required:

• Product training
• Theatre Skills

Any other particular aptitude / skill required:

• Excellent communication skills
• Customer focused and service orientated
• Analytical and exhibits original thinking
• Innovative and drive for continuous improvement
• Highly disciplined individual
• Organised
• Articulate and literate
• Team player

#IJ