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- Springfield, IL, 62706, US
- United States of America-Illinois-Champaign
- United States of America-Missouri-St Louis
Job details
Work flexiblity: Field-based
Req ID: R533477
Employee type: Full Time
Job category: Customer Services
Travel: 0%
Relocation: Yes
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Job description
General Description:
Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.
Essential Functions:
- Provides clinical surgical support by managing all relevant equipment.
- Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
- Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.
- Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
- Maintains knowledge base of equipment and disposable products through Stryker education training programs.
- Provide physicians and OR personnel with information on new and current products.
- Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
- Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account.
- Accurately records and reports all surgical procedure information.
- Adheres to all Stryker and medical facility policies, standards and procedures.
- Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.
- The ability to provide on-call services, as required, by the medical facility.
QUALIFICATIONS:
Excellent written and spoken English language
- Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
- A minimum education level of a high-school diploma
- 0-4 years of experience in medical device (including hand instruments and video equipment) repair, sales, or services management
- Possess exceptional organizational skills and the ability to multi-task
- MS Office - proficient user as role will need to work with Excel spreadsheets and reporting
- Excellent time management skills with ability to use independent judgment and critical thinking effectively. Must be able to explain and generate detailed guidelines and procedures.
- Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
- Ability to remain standing and/or walking for an extended period of time.
- Must be able to explain and generate detailed guidelines and procedures.
- Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
- Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
- Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
- Excellent analytical skills.
- Excellent interpersonal skills.
- Excellent equipment problem-solving skills.