OnSite Specialist - Springfield, IL

As an On-Site Specialist, you will leverage your technical knowledge, problem-solving skills, and critical thinking abilities to provide exceptional customer service in support of minimally invasive surgical procedures, directly supporting the success of surgical teams and enhancing patient outcomes. You will assist in the operating room, utilizing your product knowledge and communication skills to enhance the performance of surgical equipment. Additionally, you will be responsible for the cleaning, maintenance, and assembly of reusable surgical instruments in the Sterile Processing Department.

What you will do:

• Provide clinical surgical support by managing all relevant equipment within the surgical environment, particularly Stryker Endoscopy products.

• Collaborate with the operating room, Sterile Processing Department, and biomedical teams to foster positive relationships and provide effective support.

• Support healthcare professionals by understanding their unique challenges and anticipating their needs, ensuring they can focus on patient care without equipment-related concerns.

• Troubleshoot and repair Stryker Endoscopy equipment and other related surgical devices to ensure optimal functionality.

• Ensure proper equipment assembly for immediate use in surgical procedures, meeting both technical and safety standards.

• Maintain knowledge of equipment and disposable products through Stryker training to inform physicians and OR personnel about new and current products, enhancing patient care.

• Accurately record and report data metrics to support continuous improvement and accountability.

• Adhere to all safety and regulatory protocols, including HIPAA and patient confidentiality regulations.

• Work rotating shifts and provide on-call services with a team, ensuring uninterrupted support for critical surgical procedures as required by the medical facility

• Manage and maintain surgical equipment within the Sterile Processing Department, ensuring that items are cleaned, sterile, and ready for use.

What you need:

Required Qualifications:

• GED or High School Diploma required

• 0 + years of experience in customer service-related work

• Lift up to 50 lbs occasionally and move objects weighing up to 20 lbs continuously

• Must remain standing or walking for extended periods

• Demonstrate near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity.

• Manage time effectively and exercise independent judgment and critical thinking

• Communicate effectively and demonstrate strong interpersonal and organizational skills

• Proficiency in MS Office

• Obtain HSPA Certification within 6 months of start date, with annual renewals

Preferred Qualifications:

• Bachelor’s Degree, associate’s degree, or applicable medical certifications

• Operating room experience with knowledge of surgical procedures, equipment, anatomy, and techniques

• Experience in the Sterile Processing Department (HSPA certification ideal)