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Job description
Conducts analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Acts as local on-site representative to customer's organization.
This position requires knowledge that is acquired through experience, specialized education, or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job should possess a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based. The knowledge can be acquired through a combination of job-related training and considerable on-the-job experience. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 3 or more years experience.
ESSENTIAL FUNCTIONS:
- Manage and care for Customer’s equipment within the Sterile Processing Department (SPD) and Operating Room support
- Perform the cleaning, maintenance, and assembly of reusable surgical instrumentation and equipment.
- Ensure surgeon’s equipment is clean, sterile, functioning properly, and ready for the next case.
- Perform job functions while adhering to all industry and facility-specific standards and safety protocols.
- Understand the unique challenges faced by caregivers to ensure that hospital staff can focus on patient care.
- Provides clinical surgical support by managing all relevant equipment.
- Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
- Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.
- Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
- Maintains knowledge base of equipment and disposable products through Stryker education training programs.
- Provide physicians and OR personnel with information on new and current products.
- Accurately records and reports all surgical procedure information.
- Adheres to all Stryker and medical facility policies, standards and procedures.
- Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.
- The ability to provide on-call services, as required, by the medical facility.
QUALIFICATIONS:
- Associate’s Degree or equivalent certifications required, Bachelor’s Degree Preferred.
- SPD experience highly preferred. IAHCSMM certification ideal or IAHCSMM CRCST Certification within 6 months of start date and on time yearly renewal.
- Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques highly preferred.
- Experience and demonstrated success working on a team highly preferred.
- Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
- Ability to remain standing and/or walking for an extended period of time.
- Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
- Excellent time management skills with ability to use independent judgment and critical thinking effectively. Must be able to explain and generate detailed guidelines and procedures.
- Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
- Adhere to (HIPPA) and other related patient confidentiality policies and procedures.
- Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
- Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
- Excellent analytical skills.
- Exceptional interpersonal and communication skills.
- Excellent problem-solving skills.
- $26.50/hr + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.