OnSite Specialist - Mattoon, IL

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Mattoon, IL, 61938, US
Job details
Work flexiblity: Field-based Req ID: R535150 Employee type: Full Time Job category: Customer Services Travel: None Relocation: Yes

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Why join Stryker?

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We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Job description

As an On-Site Specialist, you will leverage your technical knowledge, problem-solving skills, and critical thinking abilities to provide exceptional customer service in support of minimally invasive surgical procedures. You will assist in the operating room, utilizing your product knowledge and communication skills to enhance the performance of surgical equipment. Additionally, you will be responsible for the cleaning, maintenance, and assembly of reusable surgical instruments in the Sterile Processing Department.

What you will do:

  • Provide clinical surgical support by managing all relevant equipment within the surgical environment, particularly Stryker Endoscopy products.

  • Engage and collaborate with operating room, Sterile Processing Department, and biomedical teams to build positive relationships and drive effective support.

  • Support healthcare professionals by understanding their unique challenges and ensuring they can focus on patient care without equipment-related concerns.

  • Troubleshoot and repair Stryker Endoscopy equipment and other related surgical devices to ensure optimal functionality.

  • Manage and maintain surgical equipment within the Sterile Processing Department, ensuring that items are cleaned, sterile, and ready for use.

  • Adhere to all safety and regulatory protocols, including HIPAA and patient confidentiality guidelines.

  • Ensure proper equipment assembly for immediate use in surgical procedures, meeting both technical and safety standards.

  • Provide on-call support as required by the medical facility

What you need:

Required Qualifications:

  • GED or High School Diploma required

  • Lift up to 50 lbs occasionally and move objects weighing up to 20 lbs continuously

  • Remain standing or walking for extended periods of time

  • Manage time effectively and exercise independent judgment and critical thinking

  • Communicate clearly and work well with others, demonstrating strong interpersonal and organizational skills

  • Work rotating shifts with a team, as required by the medical facility

  • Adherence to HIPAA and patient confidentiality regulations.

Preferred Qualifications:

  • Bachelor’s Degree, Associate’s Degree, or applicable medical certifications

  • Experience in the operating room, with knowledge of surgical procedures and equipment

  • Experience in the Sterile Processing Department (HSPA certification ideal)

  • Knowledge of anatomy and surgical techniques

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Apply Now
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