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Job description
Work Flexibility: Hybrid (flexible)
On Site Location: 1901 Romence Rd Pkwy, Portage, MI
Shift: Monday – Friday 10:30 AM – 7:00 PM
Summary:
The Bilingual myHR Representative provides clerical support to relieve department managers or staff of administrative details. In this role, you may coordinate messages, appointments, information to callers, file maintenance, department office supplies and mail. Additionally, you will research, compile and proof word processing assignments and operate automated office equipment for various functional areas of the company.
What You Will Do:
- Provide high level of customer service via phone and case management system in verbal and written communication to employees/managers.
- Triage inquiries regarding Workday system functionality, corporate policies, benefit and leave information, payroll/paycheck questions, recruiting, SLMS, and total rewards.
- Handle confidential and sensitive information (i.e. HIPPA related).
- Provide training to employees and managers on Workday functionality and HR processes.
- Determine escalation path of more complex customer issues to specialized teams or the appropriate COE for advanced support and follow up.
- Assist employees and managers with myHR portal and Workday system navigation and completing transactions.
- Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
- Understand and comprehend general requests in order to provide accuracy responses to information.
- Recall information from a variety of HR-related materials
- Communicate clearly telephonically, via email, and other electronic means.
What You Need:
Required:
- High School Diploma or equivalent
- Bilingual (English and Spanish)
- 2+ years’ experience in customer service
Preferred:
- Proficiency in typing, Microsoft Office Tools (Excel, PowerPoint, Word)
- Experience using a case management or HRMS system and Workday applications