Medical Device Repair Technician

Who we want-

Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Teammates.  Partners who listen to ideas, share thoughts and work together to move the business forward.

What you will do-

Perform in-house service and repair of company products at established company repair site or service center. Diagnose mechanical, hardware, software and system failures using established procedures. Perform maintenance, testing and calibration of repaired products. Prepare reports for analysis of product failure trends and service ability issues. May communicate with field-based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact. 

• May work independently with guidance and tasking from Team Lead, Supervisor/Manager, and/or senior team members
• Troubleshoots and repairs advanced technical issues that could not be repaired at the customer site on Operon Surgical Tables
• Crating and uncrating of Operon Surgical Tables.
• Provides next level support to field technicians and technical support team.
• Troubleshoots and repairs complex electronic, electrical, and pressurized hydraulic systems.
• Provides data to pre and post market engineering teams for product and service development activities.
• Repairs equipment that has direct patient involvement.
• Maintains quality records pre and post servicing of equipment.
• Performs quality check on Stryker Communications products prior to returning the product to the customer.
• Ensure that sales reps, service technicians, and customers receive the best possible service by handling a variety of post-sale service functions.
• Follows written procedures for troubleshooting and maintenance of mechanical and electronic systems
• Interacts with Technical Support and/or Engineering to resolve complex issues
• Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Service department
• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met
• Assists with final quality inspection, assembly and production, and repair of marketing trial equipment as necessary
• Foster the cultural discipline for continuous improvement by identifying opportunities

What you need-

• 1-2 years installation, service, or production line experience with Stryker or 1-2 years industry experience with relevant field service experience
• Effective interpersonal and communication skills
• Computer literate: Functional with Microsoft Office including Excel, and Word.
• Basic electronic, hydraulic, and mechanical aptitude
• Knowledge of video, audio and mechanical systems
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
• Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects
• Ability to work with and inspect small objects and/or tools