Lead Analyst, R&D Technical Writing

Who We Are  

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in orthopedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.  
   

Our Stryker Vocera Technical Publications team is searching for a forward-looking senior writer to be a vital part of the software development team. This position requires a strong sense of curiosity and the ability to learn from hands-on work with unfinished products. Our content is deep, technical, extensive, and detailed, and we output it in the format that best suits the material and the audience. We author in the DITA vocabulary of XML; manage source files in a Component Content Management System (CCMS); build output as HTML Help, PDF, and Mobile Help using Jenkins-driven DITA OT transformations; and publish to a cloud-based portal (created entirely from DITA) under automation. This position is within the engineering team and reports to the Senior Manager, Technical Publications. 

Who We Want  

• Self-directed initiators. People who take ownership of their work need no prompting to drive productivity, change, and outcomes. 

• Collaborative partners. People who build and leverage cross-functional relationships bring together ideas, data, and insights to drive continuous improvement in functions. 

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. 

What You Will Do  

• Create, develop, and maintain technical documentation to support critical communication products used primarily in the healthcare industry. 

• Document backend platform that supports Stryker-Vocera’s platform and clients, including workflow, messaging, and telephony solutions  

• Document the voice and touch-screen interfaces of Stryker’s proprietary wireless communication devices (the C1000 Minibadge, Badge, and Smartbadge) for non-technical end-users; describe their server-side configuration for a technical audience of system administrators. XMPP, adaptors, datasets, integrations  

• Document Vocera Edge, the new cloud-based clinical communication and collaboration (CC&C) solution for smartphones.   

•  Document the Vocera Ease application that provides hospitals with the means to communicate conveniently and securely.  

• Tailor content to specific customer experiences: Healthcare end-users such as doctors, nurses, and patients in a hospital or clinic; system administrators; wireless engineers; telephony engineers; and other audiences.  

• Proactively document other products and capabilities as needed.  

What You Need  

• BA/ BE in technical writing, computer science, engineering, or something related with good technical bend of mind.   

• 5+ years of experience providing multiple concurrent deliveries to varied audiences, ranging from technical professionals to end-users. 

• Track record of taking complex, technical information and translating it clearly and accurately for those with non-technical backgrounds  

• Demonstrated experience with the following XML-related technologies:  

•   DITA XML framework for technical publications  

•   DITA mark-up language (ability to view, understand, and work in it)  

• Oxygen, Eclipse, X-Metal, or another XML editing environment  

• Experience working in any of the following environments is recommended: 

• DITA component content management systems  

• Perforce, Jenkins, or other engineering source control and build environments. 

• Enterprise software, clinical healthcare systems, speech recognition or voice-controlled software, and HL-7 or other clinical messaging technologies  

• Proven ability to interact proactively with developers and QA engineers, report defects, and contribute to product design and usability discussions in an Agile development environment. 

• Superior written and verbal communication, with a keen eye for detail  

• Experience working with engineering to help refine content and create visuals and diagrams for technical support content. 

• Use your self-starting capabilities, curiosity, and technical skills to investigate product functionality. 

• Effective time management and demonstrated ability to balance multiple projects in parallel. 

• Proven communication skills to work across a dynamic, geographically dispersed team.