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Job description
The Lead Analyst, Client Systems will lead cross functional project initiatives ensuring roles and responsibilities are clearly defined and smooth handoffs occur between Client Systems and other Stryker teams. Recommend solutions to new and complex problems. Develop innovative strategies, quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes and report on economic forecasts that affect the industry.
What you will do:
- Establish KPIs, metrics & tracking systems for the Client Systems organization
- Provide reporting & analysis on metrics and a resulting health score to assess quality & effectiveness of service.
- Identify trends & issues and advocate back to R&D on product defects & enhancement requests
- Create forecasting models to predict service demand, resource needs, and customer satisfaction outcomes.
- Collaborate with product owners, project managers, and other support SMEs to enhance product or process documentation within Client Systems
- Develop tools and programs to improve the quality of Client Systems services
- Establish process to obtain customer surveys which assess delivery quality and customer satisfaction
What you need:
Required:
- Bachelor's degree
- 4 years of relevant experience
Preferred:
- Demonstrated ability to translate complex statistical data into meaningful information
- Ability to communicate effectively to cross-functional stakeholders
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