Regional Service Supervisor (Field Based)

 Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

As the Regional Service Supervisor, you will manage all Service Associates within your designated region. This will include monitoring daily collections schedules, performance management and development, and selecting and hiring talent.  You will also act as the service lead to the Sales Representatives in your region. In this capacity, you’ll collaborate to develop proactive collection and customer engagement strategies to increase collections and drive revenue generation.

 

Who we want

Reliable leaders. Top performers who have earned the right to be responsible for others’ success in the company.

Game changers. Clear communicators who look beyond conventional methods to transform their industry and make healthcare better.

Dedicated competitors. People who thrive in a fast-paced environment and work fiercely to win.

 

What you will do

• You will supervise 10+ Service Associates.  Supervisory duties include selection of new employees, performance evaluations, career development, authorizing of time cards, overtime assignment, and is responsible for corrective actions.
• Coach, develop and lead all Service Associates throughout assigned territory in addition to initial on-boarding and continuous education of relevant curriculum. 
• Responsible for overall talent acquisition, including interviewing, selection, and hiring based on the talent needs in the region on-boarding new employees.
• Work directly with the Service Manager to develop regional talent and receipt collection plans that align with the Service strategy and Divisional strategic imperatives
• Partner with Sustainability Solutions sales Regional Manager and local sales reps to execute collection strategies, customer engagement, and support for the local Service Associates.
• Interact with customers (Administrators and Clinicians) regarding the collections of single-devices to increase reprocessing and maximize hospital savings and sustainability initiatives.
• Responsible for achieving regional performance metrics and reporting to Area Service Manager at an appropriate cadence.
• Assist in the implementation plans and execution of new accounts to ensure efficient and effective receipt collections and in alignment with customer and sales expectations.

 

What you need:

• Bachelor’s Degree or 6+ years of additional relevant work experience
• 2+ years service, sales or supply chain experience required
• 2+ years of leadership experience preferred
• Must be able to travel up to 60% and live within designated territory

$67,400 – $136,200 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.