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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
This position will play a key role within Dispute team, reporting directly to Senior Manager. The person in this role is responsible for leading and supervising all dispute resolution activities for Invoice to Cash (I2C) within entire EMEA region and acting as second level of escalation. This role requires strong stakeholder management skills to build and maintain relationships with local teams (Finance, Commercial, Customer Service, Pricing etc.). This role includes firstly to build a team, transition dispute process to SSC and stabilize & standardize it after that.
What you will do
Build, develop and lead a strong AR team (up to 9 people) dedicated to resolving disputes, starting from transition of dispute processes and building documentation .
Set strategy, manage performance, and drive engagement within the team.
Coach, mentor, and supervise team members locally and in PFC.
Foster a culture of continuous process improvement and efficiency.
Implement and optimize financial business processes to reduce dispute volumes.
Drive data-driven decision-making, develop PowerBI dashboards, and monitor KPIs.
Ensure timely resolution of disputes in EMEA and support month-end close.
Collaborate with Sales, Customer Service, and Pricing teams on cash collection and dispute resolution.
What you need
Required:
BS/BA in Business Administration, Accounting, Finance or related field
Between 7 and 12 years of AR/O2C/Customer Service experience with focus on dispute resolution
Minimum 2 – 4 years of people manager experience
Advanced MS Office skills
Fluent spoken and written English
Preferred:
MBA in Business Administration, Accounting, Finance or related field
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness
insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and
tobacco cessation program.
Financial benefits include:Health Savings Account (HSA), Flexible Spending Accounts (FSAs),
401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient
and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients
annually. Depending on customer requirements employees and new hires in sales and field roles that require access to
customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of
their role.