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Job description
Position summary:
Invoice to Cash Analyst (Front Office) will play a key role within Front Office team, reporting directly to Associate Manager. The person in this position is responsible for performing all I2C activities assigned to the cluster and act as main point of contact for local teams. This requires strong stakeholder management skills and ability to manage time and tasks in a smart way.
Essential duties & responsibilities:
Collections & Dispute management:
Contact all assigned customers via phone and email to ensure that payment is received as per agreed terms
Complete daily worklist, follow all appropriate steps as per collection strategy set up in system
Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on assigned portfolio of customers
Reconcile customer accounts and work with Back Office on keeping customer's account clean and tidy
Obtain from customer payment information and share this information with Back Office to proceed with clearings in ERP
Negotiate and prepare payment agreements as an alternative payment option for customers
Escalate collection issues timely and properly
Resolve disputed invoices by regular interactions with commercial team
Credit:
Liaise with Credit team to ensure that credit limits are assigned correctly and there are no blocked orders
Bad debt:
Reduce provisioned amount by active collections
Prepare bad debt calculation file and perform individual assessment based on portfolio’s knowledge
Continues Improvement:
Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine
Key requirements:
BS/BA in Business Administration, Accounting, Finance or related field
Advanced MS Office skills
Fluent spoken and written German and English
Experience on collection-related systems (SAP, Oracle, AR Cloud solutions or others)
Up to 2 years of I2C experience
Ability to work well with cross-functional teams and multi-task
Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
Effective problem-solving skills