What you will do

• Contact all assigned customers via phone and email to ensure payment is received per the agreed terms. 

• Complete the daily worklist and follow all appropriate steps as per the collection strategy set up in the system.

• Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on the assigned portfolio of customers. 

• Reconcile customer accounts and work with Back Office on keeping customers’ accounts clean and tidy.

• Negotiate and prepare payment agreements as an alternative payment option for customers. 

• Resolve disputed invoices through regular interactions with the commercial team. 

• Liaise with the Credit team to ensure that credit limits are assigned correctly and there are no blocked orders.

• Reduce provisioned amounts by active collections , prepare bad debt calculation files, and perform individual assessments based on portfolio knowledge.

What you need

• Minimum 2 years of experience in a similar position (AR, Collections).

• Fluent spoken and written English and German.

• ​​​​BS/BA in Business Administration, Accounting, Finance, or related field  .

• ​Advanced MS Office skills.

• Experience on collection-related systems preferred (SAP, Oracle, AR Cloud solutions, or others).

Salary information will be provided during the recruitment process.