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Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
At our location in Warsaw, we are looking for a Senior Dispute Analyst to join our I2C team. You will play a key role in resolving customer invoice disputes and collaborating with other departments to investigate root causes. This role requires strong analytical skills and an understanding of the O2C process, along with involvement in the standardization of dispute processes within the finance organization.
Who we need:
We are looking for a candidate with strong problem-solving abilities, experience in cross-functional collaboration, and the ability to manage multiple tasks efficiently in a dynamic environment.
What you will do:
Resolve disputes by investigating customer issues, gathering necessary information, and providing well-reasoned responses in line with company procedures.
Engage with customers to clarify dispute details and ensure timely resolution.
Accurately document all dispute details, following the defined workflow to ensure proper tracking and resolution.
Process credit/debit notes in ERP systems to reflect accurate financial adjustments.
Collaborate with cross-functional teams like Customer Experience, Sales, and Pricing to resolve disputes and improve processes.
Monitor KPIs related to dispute resolution, such as response time and resolution rate, ensuring targets are met.
Identify root causes of recurring disputes and provide actionable feedback to improve internal processes and prevent future issues.
Support audits and reporting by ensuring compliance with internal controls and preparing regular and ad hoc reports for stakeholders.
What you will need:
Required
BS/BA in Business Administration, Accounting, Finance, or related field.
Advanced MS Office skills.
Fluent in English (additional EU language is a plus).
Experience with collection-related systems (e.g., SAP, Oracle).
2-4 years of I2C/O2C/Customer Service experience in dispute resolution.
Strong analytical skills with the ability to assess complex data and provide solutions.
Ability to perform well under pressure, adapt to changing priorities, and meet deadlines.
Preferred
Experience in cross-functional collaboration and team-based problem solving.
Knowledge of internal control procedures and financial accuracy.
Previous experience in a similar role within an international organization.
Health benefits include: Medical and prescription drug insurance, dental
insurance, vision insurance, critical illness
insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing
program and
tobacco cessation program.
Financial benefits include:Health Savings Account (HSA),
Flexible Spending Accounts (FSAs),
401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability
insurance.
Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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