I2C Senior Analyst with Italian

At Stryker, this role puts you at the center of financial operations, where your expertise directly impacts customer satisfaction and cash flow performance. You will play a key role in resolving complex invoice disputes while driving continuous improvements across processes. Join a collaborative and fast-paced environment where your contributions help shape efficient and scalable finance operations. 

What you will do 

• Investigate and resolve customer invoice disputes by gathering relevant data and delivering accurate, policy-aligned solutions 

• Engage with customers via phone and email to obtain missing information and accelerate dispute resolution timelines 

• Record and track dispute activities in systems, ensuring full ownership until final resolution 

• Create and process credit and debit notes in ERP systems to correct financial discrepancies 

• Handle complex disputes independently and support junior team members in resolving escalated cases 

• Collaborate with cross-functional teams (Collections, Customer Experience, Pricing, Sales, and Master Data) to eliminate recurring issues 

• Analyze root causes and implement corrective actions to reduce dispute volumes and improve process efficiency 

• Achieve and exceed KPIs such as response time, productivity, and reduction of aged disputes while contributing to team performance 

What you will need 

Required  

• Minimum 3 years of experience in I2C, O2C, or customer service with dispute resolution responsibilities 

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field 

• Fluent English and Italian (written and spoken) 

• Experience with ERP or collection systems (e.g., SAP, Oracle, or similar) 

• Advanced proficiency in Microsoft Office tools 

Preferred  

• Experience in shared services or international finance environments