I2C Junior Dispute Analyst

I2C Junior Dispute Analyst – Poland Finance Center (Warsaw, Poland) 

Make an impact by helping improve the financial experience of our customers. As an I2C Junior Dispute Analyst, you will play a critical role in resolving invoice-related disputes, driving process improvements, and supporting the stability of the Order-to-Cash function. This is an exciting opportunity to build a strong foundation in finance operations while collaborating with cross-functional teams across the organization. 

What you will do 

• Investigate and resolve customer invoice disputes by collecting and analyzing relevant data in line with internal procedures 

• Engage with customers via phone and email to gather dispute details and clarify discrepancies 

• Document dispute cases accurately and manage workflows through to resolution in ERP systems 

• Create and process credit and debit notes to ensure financial accuracy 

• Collaborate with internal stakeholders (e.g., Collections, Customer Service, Sales, Pricing, Master Data) to resolve root causes of disputes 

• Identify dispute trends and implement corrective actions to reduce recurrence and improve process efficiency 

• Meet defined KPIs such as response time, productivity, and reduction of aged disputes 

• Contribute to continuous improvement initiatives and maintain up-to-date process documentation 

What you will need 

Required  

• Bachelor’s degree (minimum) in Business Administration, Finance, Accounting, or related field 

• Minimum 1 year of experience in Order-to-Cash, Accounts Receivable, Customer Service, or dispute resolution 

• Fluency in English (written and spoken) 

• Proficiency in Microsoft Office tools (e.g., Excel, Outlook) 

Preferred: 

• Experience working with ERP systems (e.g., SAP, Oracle or similar) 

• Knowledge of Order-to-Cash or invoice-to-cash processes 

• Additional European language 

Salary information will be provided during the recruitment process.