Field Service Technician

Job Description

As a Field Service Technician, you'll have the opportunity to connect with various healthcare professionals directly contributing to the customer experience. Within your designated territory, you’ll have the flexibility to partner with the customer to schedule onsite visits for their reported product complaints. While conducting the onsite investigations you'll leverage the use of critical problem-solving skills to meet and quickly resolve the technical challenges of Stryker's world-class product line including various Video/Audio Integration platforms, Advanced LED Surgical Lights, Medical Equipment Management Systems, Networking systems, and a series of Surgical Tables. Field Service Technicians finalize their success by composing official reports, effectively communicating technical data, and producing resolution information through means of digital documentation systems. Stryker paves the way for those that are highly motivated, committed to quality service, and want to excel as the world leader of medical technology. Join our team!

Basic Functions

• Performs field service of Stryker Communications product line installed at the customer site
• Troubleshoots and repairs complex technical issues
• Maintains quality records post servicing of equipment performs quality checks on Stryker Communications product line post service

Responsibilities

• Will work independently with guidance and tasking from Team Lead and/or RISM. 
• Follows written procedures for troubleshooting and maintenance of mechanical electrical and electronic systems
• Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved.
• Interacts with Operations and R&D to solve complex issues
• Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting.
• Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department.
• May conduct training for new hire personnel and on site hospital bio medical and nursing staff
• Interacts with customers with regard to post market surveillance activities.
• Responsible for staying current with all ComplianceWire training with none past due.
• Other duties as assigned by manager.
• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.
• Able to routinely make a decision which may affect immediate operation and have a company- wide impact.

Physical Requirements

• Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• Must be able to review printed materials.
• Must have demonstrated fine motor skills.
• Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.)
• Ability to work with large pieces of equipment.

Skills / Experience Required

• 2 year installation or production line experience with Stryker Communications or 2-3 years industry experience with relevant field service experience.
• Effective interpersonal and communication skills.
• Must be able to communicate effectively with surgeons, hospital staff, nurses and biomedical personnel 
• Ability to prioritize issues.
• Computer literate.
• Functional with Microsoft Office including Excel, and Word
• Ability to learn new systems and technologies quickly
• Basic electronic and mechanical aptitude
• Skilled at cable termination of all standard digital and analog industry connectors.
• Knowledge of video, audio and data communications systems. Knowledge of OR etiquette and basic hospital procedure