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Job description
- Performs field service of Stryker Communications product line installed at the customer site
- Troubleshoots and repairs complex technical issues
- Direct interaction with customers to provide support and resolve customer complaints.
- Maintains quality records post servicing of equipment performs quality checks on Stryker Communications product line post service
Will work independently with guidance and tasking from Team Lead, Sr. FSTs and/or Regional FSM.
Follows written procedures for troubleshooting and maintenance of mechanical electrical and electronic systems
Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved.
Interacts with Operations and R&D to solve complex issues
Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting.
Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department.
May conduct training for new hire personnel and on site hospital bio medical and nursing staff Interacts with customers with regard to post market surveillance activities.
Responsible for staying current with all ComplianceWire training with none past due.
Other duties as assigned by manager.
Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.
Heavy work:
Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. This may be done while on a ladder.
Must be able to review printed materials. Must have demonstrated fine motor skills.
Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.).
Ability to work with large pieces of equipment.
Comfortable with Microsoft Office products.
- Effective reading, writing and verbal communication skills.
$35.12 - $49.37 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Pay rate will not be below any applicable local minimum wage rates.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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