Field Service Engineer

As a Field Service Engineer, you will play a key role in ensuring the reliable performance of Stryker’s medical equipment and systems across hospitals in Korea. You will provide hands-on technical support across our surgical portfolio, including the Mako robotic-arm assisted surgery system, surgical lights, surgical tables, and integrated operating room (i-Suite) systems.

This is a highly field-oriented role involving equipment installation, preventive maintenance, troubleshooting, repair, and technical support in hospital and operating room environments. You will work closely with customers to maximize system uptime and deliver an excellent service experience.

What you will do:

• Install, configure, calibrate, and verify new medical equipment and systems at customer sites.
• Perform preventive maintenance, troubleshooting, and repairs to ensure optimal equipment performance and minimize downtime.
• Diagnose complex technical issues involving electronic, mechanical, software, and system components.
• Provide on-site and remote technical support to hospitals and customers.
• Provide technical case coverage in operating rooms, including intraoperative system support when required.
• Coordinate site preparation and installation activities with hospital facilities teams and contractors, particularly for surgical lights and other operating room equipment.
• Manage service parts inventory and ensure timely return of defective or replaced parts.
• Maintain accurate service records, maintenance logs, repair reports, and other documentation in service management systems.
• Ensure compliance with quality and regulatory requirements, including timely reporting of product complaints and adverse events.
• Provide equipment operation and maintenance training to customers and internal team members.
• Complete required product and service certification training to maintain up-to-date technical knowledge.
• Travel frequently to customer sites nationwide, including overnight travel, and respond flexibly to urgent service requirements when needed.

What you need:

Required Qualifications:

• Bachelor's degree in Biomedical Engineering, Electrical/Electronic Engineering, Mechanical Engineering, or another relevant engineering discipline, or equivalent practical experience.
• Minimum 2 years of relevant field service, technical service, or equipment maintenance experience.
• Strong hands-on technical capabilities, particularly in electrical/electronic and mechanical troubleshooting.
• Strong problem-solving skills with the ability to independently diagnose and resolve technical issues.
• Good communication and customer service skills.
• Willingness and ability to work in hospital and operating room environments, with an understanding of the unique requirements and working conditions of these environments.
• Willingness to perform both field-based and office-based responsibilities as required.
• Valid driver’s license and own vehicle.
• Ability and willingness to travel frequently throughout Korea, including overnight stays, and respond flexibly to urgent service needs.

Preferred Qualifications:

• Experience as a Field Service Engineer working with complex technical equipment, such as medical devices, imaging equipment, robotic systems, automation equipment, or other electromechanical systems.
• Previous experience working with or supporting hospital, surgical, or operating room environments.
• Knowledge of biomedical technology and medical/electronic equipment.
• Familiarity with robotic systems or operating room equipment such as surgical lights and surgical tables.
• Experience with ServiceMax, SAP, JDE, or similar service management/ERP systems.
• Business-level English communication skills, both written and verbal.